Legal
Privacy Policy
This policy describes how Swift Fix collects, uses, and protects personal information across our website and platform.
Last updated: July 7, 2026
Who we are
Swift Fix Property Services ("Swift Fix", "we", "us") provides facility management software and related services to operators across East Africa. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, request a demo, subscribe to updates, or use the Swift Fix platform.
Information we collect
We may collect the following categories of information:
- Contact details such as your name, email address, phone number, company name, and job title when you submit a form or contact us.
- Account and workspace information when you register for or use the Swift Fix platform, including user roles, site assignments, and activity logs.
- Operational data entered into the platform, including work orders, asset records, vendor details, maintenance history, and uploaded files or photos.
- Technical data such as IP address, browser type, device information, and usage analytics to improve performance and security.
- Communications you send to us, including support requests, demo enquiries, and email correspondence.
How we use your information
We use personal information to:
- Provide, operate, and improve the Swift Fix platform and related services.
- Respond to enquiries, schedule demos, and deliver customer support.
- Send service-related notices, product updates, and administrative messages.
- Maintain security, prevent fraud, and enforce our Terms of Service.
- Comply with legal obligations and respond to lawful requests from authorities.
Legal basis and consent
We process personal information where necessary to perform a contract with you, pursue legitimate business interests such as improving our services, comply with legal obligations, or with your consent where required. You may withdraw consent for marketing communications at any time by contacting us.
Sharing and disclosure
We do not sell personal information. We may share data with trusted service providers who help us host infrastructure, send email, process payments, or provide analytics, subject to confidentiality and data protection obligations. We may also disclose information where required by law or to protect the rights, safety, and security of Swift Fix, our customers, and the public.
Data retention
We retain personal information only for as long as necessary to provide services, meet legal and accounting requirements, resolve disputes, and enforce agreements. Workspace data is retained according to your subscription terms and any applicable export or deletion requests.
Your rights
Depending on applicable law, you may have the right to access, correct, delete, or restrict processing of your personal information, object to certain processing, or request a copy of your data in a portable format. To exercise these rights, contact us using the details below.
Contact
For privacy questions or requests, email nechaservices@gmail.com or write to Swift Fix Property Services, Church House, 7th Floor, Kampala Road, Kampala, Uganda.